Refund and Returns Policy

Thank you for shopping at project2209.com. We value your business and want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we are here to help.

This Refund and Returns Policy is governed by applicable consumer protection laws, including the European Union Consumer Rights Directive and standard e-commerce regulations.

1. Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with European Union consumer regulations, you have the right to withdraw from this contract and return your purchase within 14 days from the day you received the product (or the final product in the case of multiple items delivered separately), without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by a clear, unequivocal statement:

  • By email: [Insert support email, e.g., support@project2209.com]

  • By visiting our contact page: [Insert link to contact page, e.g., project2209.com/contact]

2. Conditions for Returns

To be eligible for a return and subsequent full refund, the item must meet the following criteria:

  • The item must be returned in its original packaging, including all inserts, protective materials, tags, and accessories.

  • The item must be unused, unwashed, undamaged, and in the same condition that you received it.

  • Any security seals or branded labels must remain intact and untampered with.

Note: We reserve the right to refuse returns or apply a partial refund for items that do not meet these conditions or show clear signs of use, wear, or damage caused by the customer.

3. Exceptions to the Right of Withdrawal

Please note that the right of withdrawal does not apply to certain types of goods, including but not limited to:

  • Goods made to your specifications or clearly personalized items.

  • Goods which are liable to deteriorate or expire rapidly.

  • Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery (e.g., undergarments, cosmetics, earrings).

  • Digital content (e.g., software, e-books, downloadable templates, courses) if the performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.

4. Return Procedure

Once you have notified us of your intent to return an item, we will provide you with complete instructions on how and where to send your package.

  1. Securely pack the item in its original packaging to prevent damage during transit.

  2. Ship the package to the following address: SAVE THE BRAIN - Strada Provinciale 40 snc, 86044 Colletorto (CB).

  3. Return Shipping Costs: Shipping costs for returning your item will be the responsibility of the [Customer / Seller - choose the appropriate option], unless the item arrived damaged, defective, or incorrect.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost or damaged in transit back to us.

5. Refunds

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.

  • If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal, bank transfer).

  • The refund will include the full purchase price of the item [and the standard initial shipping costs, if applicable].

  • Depending on your card issuer or banking institution, refunds typically take between 5 to 10 business days to appear on your statement.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is defective, damaged during transit, or different from what you ordered, please contact us immediately (within 48 hours of delivery) at [Insert support email]. Please provide your order number, a brief description of the issue, and photographic evidence of the damage or defect.

In such cases, we will arrange for a free replacement or a full refund, covering all associated return and exchange shipping costs.

7. Contact Us

If you have any questions or require assistance regarding our Refund and Returns Policy, please do not hesitate to contact our customer support team:

Last updated: June 9, 2026

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